Frequently Asked Questions
How do I create/manage my family account?
 
 

A few important tips: * Click on "Create An Account" and create a SEPARATE account for each patient seen at Pediatric Partners.  If you do not know your child's Social Security Number, use 999-99-9999.       Siblings' (brothers and sisters within the same family) accounts can be linked to allow you to login with only one ID and password:  To link the siblings accounts:

A. After you have created an account for each child, log in as the oldest child and go to “My Patient Page." 

B. Click on “Change My Family Account.” 

C. Click on "Link An Existing Family Member." 

D. Enter the User Name and Password for the sibling who is being linked to the oldest child's account. 

E. Repeat steps a-d for each sibling.    

This allows you to access each child's account when you log in using your oldest child's User Name and Password.  The benefit of this is that you will only need to remember your oldest child's User Name and Password.   

When you use the patient portal to complete a health form or submit a payment, use your oldest child’s User Name and Password to log in.  Once you are logged in choose one of your children's names from the "Active Account" drop down.  THE OLDEST CHILD WILL BE LISTED AS "MYSELF."   

A confirmation message will be sent to your e-mail address within 24 hours.  If you do not find it there, please check your "Junk" box and add sender to safe sender list.  You can do this by clicking the "Not Junk" tab, if available, or by right clicking on the e-mail in your in-box or junk box, and scrolling down to "Junk", click on that and add sender to safe sender list.  You can add "noreply@medfusion.net" to your safe-sender list now if you desire.